What payment methods do you accept?
DirectDietSource.com accepts online payments via Visa, MasterCard, American Express and Discover.  You can also pay via PayPal.

If you prefer not to order online, our Customer Service Department will be happy to take your order over the phone.  Simply call us at 1.877.584.3438. 

We can also ship orders with a prepaid Money Order or Certified Check.  We do not accept personal checks.  If you wish to pay via Money Order or Certified Check, give us a call or email info@directdietsource.com and we’ll be glad to help. 

What is your mailing address?

DirectDietSource

PO Box 10604

Wilmington, NC  28404

Do you charge sales tax?

Currently, only orders shipped to North Carolina are subject to sales tax. 

How quickly do you ship my order?

In-stock items ordered before 1pm EST Monday – Friday are shipped the same day. Orders placed after 1pm or on weekends are shipped the next business day. 

Are items ever backordered?

From time to time, an item you order may be out of stock.  If so, we will notify you as quickly as possible after your order is placed. We will usually ship the in-stock items and send backordered product as soon as it is available. 

How much is shipping?

If your order is $75 or more (excluding applicable sales tax), USPS Priority Mail shipping is free.  For smaller orders, you pay standard USPS Priority Mail rates.  For an additional charge, USPS Express Mail shipment is available for overnight delivery. USPS Express Mail must be requested at checkout. 

What is your Return Policy?

If you are not completely satisfied with your purchase, you may return any item in its sealed, unopened and original condition within 30 days of the purchase date for a full refund minus shipping and handling.  Products may not be returned without prior authorization. To return a product, please email us at info@directdietsource.com or call Customer Service at 1.877.584.3438 for a return authorization and shipping instructions. No refund or store credit will be issued for items returned without prior authorization. Pack authorized returns carefully as the condition of products upon their arrival at our warehouse determines if you qualify for a refund or exchange. Items that have been opened may be returned for exchange only. You may only return one opened package (box, bottle or bag) of a particular product for exchange.  All other packages of the same product must be in sealed, unopened and original condition to qualify for a refund. 

No product returns will be accepted more than 30 days after the purchase date.

What is your privacy policy?

Our privacy policy is simple and straightforward. DirectDietSource will respect and protect your privacy. We will never sell, rent, exchange, or otherwise divulge to any third party your email address or any other personal information that we collect on the site. Period. 

Should I consult with my Doctor before I start a weight loss plan?

We do not provide medical advice. In all matters relating to medical advice or your health, a qualified and licensed medical professional should be consulted.

Do I have to exercise?

Of course not. No one can force you to exercise. If you hate exercise, we understand. So do we. However, exercise can be a tool for long-term health and weight management. 

How much water should I drink?

Water is vital to your body’s functions.  Drink a minimum of 64 ounces each day to replenish what your body loses. Some people may need more than 64 ounces. For details, here are some helpful facts about hydration.

Is it okay to drink coffee or diet soda?

While water is best, you can certainly drink zero-calorie beverages like coffee and diet soda. Regular sodas are full of sugar and empty calories, so definitely avoid them! If you’re going to drink coffee and diet soda, we recommend decaf. And for a tasty treat, mix your coffee with NutriSmart Vanilla Cappuccino. It makes a delicious coffee beverage without adding sugar. 

How often should I eat?

The NutriSmart Weight Loss Guidelines are based on six small meals per day. 

Why do I have to eat so often?

Have you ever eaten a big meal then felt exhausted a couple hours later? Eating larger, less frequent meals causes the body’s blood sugar to spike and drop.  The drop an hour or so after a meal causes a crash that leaves you feeling exhausted.  Smaller, more frequent meals help you maintain adequate blood sugar levels.